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Hearing Aid How-to Videos

View step-by-step answers to common hearing questions

Connectivity and Pairing

How to pair hearing aids with an Android phone for the first time Play Video
How to pair hearing aids with an iPhone for the first time Play Video
How to re-pair your hearing aids with an iPhone Play Video
How to ensure hearing aid connectivity after an iOS upgrade Play Video
How to pair your hearing aids to a Starkey accessory Play Video
How to re-pair your hearing aids to a Starkey accessory Play Video

Thrive Hearing Control App

How to get your hearing aids out of Thrive demo mode Play Video
What to do if one of your hearing aids isn’t streaming Play Video
How to use voice commands to control your hearing aids Play Video
How to use Find My Hearing Aids to find your missing hearing aids Play Video
How to create a reminder using your hearing aids and the Thrive app Play Video
What to do if your hearing aid’s Car Mode isn’t working Play Video

Hearing Aids

How to remove and replace Hear Clear wax guards Play Video
What to do if your hearing aids aren’t working properly Play Video
What to do if your hearing aids need repair or replacement Play Video
How to get replacement parts for your hearing aids Play Video
Can you program your hearing aids yourself? Play Video

Hearing Care Anywhere

How to submit a Hearing Care Anywhere request using an activation code Play Video
How to submit a Hearing Care Anywhere adjustment request Play Video

Charging and Accessories

What to do if your custom hearing aids aren’t charging Play Video
What to do if your standard hearing aids aren’t charging Play Video
How to make sure your Turbo Charger is charging your hearing aids Play Video
  • 2018-01-29

    Jason Murphy, Wayne Murphy, Shelia Murphy and their staff are amazing. Very kind and helpful. I w...

    Andy Ramay View Review
  • 2018-01-23

    Jason Murphy is awesome. He was so kind and caring with my elderly mom. He has a new client in he...

    Jeanine Long View Review
  • 2016-08-04

    What a wonderful person and awesome Specialist Jason Murphy is ... he went above and beyond to he...

    Rita Atkinson View Review
Contact us
  • Thomasville (229) 227-5905
  • Douglas (912) 384-7222
  • Valdosta (229) 244-3999
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